Terms and Conditions of Sale

The following Terms and Conditions for the sale of goods will govern any contract for sale that we enter into with you.

Please read these Terms and Conditions carefully.

These Terms and Conditions detail your rights and obligations. You may have other rights granted by law and these Terms and Conditions do not affect these rights. This does not affect your statutory rights as a consumer.

Contact details

 If you have any complaints about our service or any goods or services you purchase from us please email


write to the following address

Intolect Ltd.
Marcoms House
Abbey Barn Road
High Wycombe
HP11 1RL

or telephone

01494 521999

Int + 44 1494 521999

Purchasing from us

By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details for other purposes without asking your consent and you may ask that your details are removed from our system by writing to the address above.

We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. You do not own the goods until we receive payment in full.

If you discover you have made a mistake with your order please contact us immediately. Please do this before we confirm your order.

All prices and offers are subject to change and availability. Errors and omissions excepted. Subject to not selling below our cost price. VAT will be charged on all prices (including carriage) at a rate of 17.5% where applicable. Please allow seven working days for cheque clearance.


We aim to deliver goods to you within the time indicated by us but we cannot give an exact delivery date. We will not be liable for delays in delivery however caused. For out of stock items, delivery dates given are only estimates. If we have not delivered the goods within 30 days of expected delivery then you may cancel the contract.

Damaged or defective goods

We will supply goods that are free from defects in materials and workmanship for a period of 12 months (or longer if required by law) from the date of delivery.

You should inspect the goods when you receive them for defects or damage. If you find a defect or damage you must tell us within 5 days of receiving the goods and we will arrange for their return to us at no cost to you. If the goods are found to be damaged or defective when you receive them, we will at our option repair or replace the goods.
We will not be responsible for replacement or repair if the goods have been misused or modified without our prior approval, or if they have been subjected to unusual physical or electrical stress, or if they have been dismantled or had identification marks removed or altered. 

Business customers

If you are a business or if the goods are used wholly or in part for business purposes we shall not be liable to you for any business loss including loss of profits (whether direct or indirect), business data, revenue, goodwill, or incidental, or consequential loss that you may suffer as a result of the purchase of goods from us. Any other liability shall be limited to the price paid for the goods. We do not exclude our liability for fraud or for death or personal injury. For our performance time is not of the essence. Returns may be subject to a handling fee.

Credit account customers please be aware that payment is due 30 days after the date of our invoice and we may charge interest for late payment calculated daily at 4% above Royal Bank of Scotland base rate both before and after judgment.


Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all our products. However, we regret that we cannot accept cancellations of contracts for the purchase of software products where the item has been unsealed or where goods have been specially ordered or specially manufactured for you.

To cancel this contract, please write to us at the following address, giving the reason for the return as "Contract cancellation". Please package the relevant item securely and send it to us so that we receive it within seven working days of the date that the item was delivered to you. The return address is:

For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. As soon as we receive return of the goods complete and in fully resaleable condition, we will refund the relevant part of the purchase price for the goods.

Please be aware that once you have notified us of your desire to cancel the contract there is a legal requirement for you to take good care of the goods.

This returns policy does not affect your statutory rights.

Force Majeure

We will not be liable to the you for any failure on our part to perform in accordance with the contract to the extent that fulfilment has been prevented, hindered or delayed by any circumstances beyond our control.

Relevant Law

The validity, construction and performance of any contract between us and you as purchaser shall be governed by the Law of England.





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